FAQ
Store Information
Where are you located?
We’re located at 204 NW Broad Street, Southern Pines, North Carolina, 28387.
What are your business hours?
We’re open Monday through Saturday from 10:00 am to 5:30 pm. From the Sunday after Thanksgiving through the Sunday before Christmas, we’re also open 12:00 pm to 4:00 pm.
How can I contact you?
You can reach us at 910-725-0546 or email info@pinkofthepines.com during business hours.
I am not local. How can I shop with you?
You can purchase items:
- Directly from our website
- Over the phone at (910) 725-0546
- Through email at info@pinkofthepines.com
- On our Instagram and Facebook stores
- Through direct messages on social media
Products & Sizing
I want to purchase an item, but you don’t have my size. What should I do?
Give us a call if there’s an item you’re looking for and we don’t have your size. We can often order it for you or help you find a similar piece.
How do you differ from Lilly Pulitzer?
We are a small, locally owned business that proudly carries Lilly Pulitzer items. You’ll find the same great quality, patterns, and colors you know and love — while supporting a small business with your purchase.
Are all of your products Lilly Pulitzer?
We are a Lilly Pulitzer Signature Store but also carry a curated mix of other bright, playful brands that complement the Lilly lifestyle.
Do you offer sizing help?
Yes! Our team is always happy to help with sizing guidance. Reach out before placing your order if you’d like personalized fit advice.
Do you have size charts for your Lilly Pulitzer products?
Please view our size guides here.
Ordering & Shipping
How quickly will my order ship?
Orders placed by noon ship out the same business day. All other orders ship the next business day.
What are your shipping rates?
Standard shipping is $10 for orders under $150. Orders over $150 ship free. Two-day shipping is $25, and overnight shipping is $35.
Do you offer in-store pickup?
Yes! Simply select “Local Pickup” at checkout, and we’ll have your order ready during business hours.
Can I make changes to my order after placing it?
If you need to make a change, please contact us as soon as possible by phone at 910-725-0546 or email info@pinkofthepines.com. We’ll do our best to accommodate your request before your order ships.
Returns & Exchanges
What is your return policy?
We offer store credit or exchange within seven business days on full-priced items. All sale items are final sale and cannot be returned.
Are bathing suits or jewelry returnable?
No. All bathing suits, jewelry, scarves, and special orders are final sale.
How do I start a return?
Call 910-725-0546 or email info@pinkofthepines.com to begin your return. We’ll guide you through the process and share the next steps.
Get in touch
Have questions about your order?
